💸 Refund & Returns Policy – CatchOnTVV

Website: https://catchontvv.com/
Email: contact@catchontvv.com

📌 Overview

At CatchOnTVV, we strive to provide a high-quality IPTV service and the best user experience. Due to the digital nature of our services, our refund policy is designed to be fair while protecting against misuse.

✅ Eligibility for Refunds

We offer refunds under the following conditions:

✔ Service not activated after purchase
✔ Major technical issues that cannot be resolved by our support team
✔ Duplicate or accidental payments

📌 You must contact us within 24–72 hours of your purchase to request a refund.

❌ Non-Refundable Situations

Refunds will not be granted in the following cases:

Change of mind after activation
Incorrect device compatibility on your side
Poor internet connection affecting streaming quality
Failure to follow installation instructions
Account suspension due to misuse or violation of terms

⏱ Refund Request Process

To request a refund, follow these steps:

Contact us via email at contact@catchontvv.com
Provide your order details (email, transaction ID)
Explain the issue clearly
Our team will review your request within 24–48 hours

💳 Refund Method

Approved refunds will be issued using the original payment method
Processing time may take 3–10 business days, depending on your payment provider

🔁 Service Issues & Support

Before requesting a refund, we strongly recommend contacting our support team. Most issues can be resolved quickly with proper guidance.

✔ 24/7 technical support available
✔ Step-by-step troubleshooting assistance
✔ Free setup help for all devices

🚫 Abuse of Policy

We reserve the right to refuse refunds in cases of:

Repeated refund requests
Fraudulent activity
Abuse of free trials or services

🔄 Changes to This Policy

CatchOnTVV may update this Refund & Returns Policy at any time. Updates will be posted on this page with a revised effective date.

📞 Contact Us

If you have any questions about our refund policy, feel free to contact us:

📧 Email: contact@catchontvv.com
🌐 Website: https://catchontvv.com/

Refund and Returns Policy